Take the next step in your career journey with Spell Outsourcing
Job Description:
Salary £20k per annum
We are seeking a reliable and professional Customer Service Representative with at least 2 years of experience and a strong background in handling customer interactions. The ideal candidate should have experience in managing customer support via calls, emails, and live chat, and be comfortable working independently in a remote setting.
Key Responsibilities:
Handle incoming customer inquiries via phone, email, and chat in a courteous and timely manner.
Resolve customer complaints, provide accurate information, and ensure customer satisfaction.
Maintain records of customer interactions and transactions.
Collaborate with internal teams to resolve issues and improve customer experience.
Follow communication procedures, guidelines, and policies.
Stay updated on product knowledge and company services.
Requirements:
Minimum 2 years of proven experience in a customer service role.
Strong communication and problem-solving skills.
Experience in handling customer support calls.
Ability to multitask and manage time efficiently in a remote work environment.
Proficient in using CRM systems, email tools, and customer support software.
A positive attitude, patience, and a passion for helping others.
Preferred:
Experience with platforms like Zendesk, Freshdesk, or similar.
Familiarity with remote collaboration tools (Slack, Zoom, etc.)
Benefits:
Work-from-home flexibility
Supportive team environment
Opportunities for growth and training
Apply now if you believe you’re the right fit for this role!