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Job Description:

Salary: £30,000

We are looking for a dedicated and customer-focused Customer Service Executive to join our team in Manchester. The ideal candidate will have a passion for delivering exceptional customer support, resolving queries efficiently, and enhancing the customer experience across all communication channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat

• Resolve product or service issues by clarifying customer complaints and offering appropriate solutions

• Provide accurate, valid, and complete information using the right tools and resources

• Maintain customer records and update account information regularly

• Handle customer feedback professionally and escalate issues when necessary

• Collaborate with internal departments to ensure smooth service delivery

• Meet customer service KPIs, including response times and satisfaction ratings

Requirements

• Proven experience in a customer service or support role (minimum 2 years preferred)

• Strong communication and interpersonal skills

• Ability to handle difficult situations with patience and professionalism

• Excellent problem-solving and multitasking abilities

• Proficiency in Microsoft Office and familiarity with CRM systems

• A positive attitude and a genuine desire to help people

Key Skills

• Customer-centric mindset

• Conflict resolution

• Time management

• Active listening

• Data entry accuracy

• Team collaboration

• Adaptability in a fast-paced environment

What We Offer

• Competitive salary of £30,000

• A supportive and friendly work environment

• Opportunities for training and career progression

• Modern office facilities in the heart of Manchester

• Employee benefits and performance incentives

Apply now if you believe you're the right fit for this role!